Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 30 days of purchase. The customer will be responsible for shipping the item back to ReaShape prior to any refund being issued. Customer is also responsible for shipping costs associated with product return. For exchange requests, customer is responsible for shipping costs associated with product return. ReaShape will pay cost for shipping of the replacement merchandise. Please ensure package is being sent to correct address for all returns and exchanges: ReaShape, LLC c/o Severna Corp. 3 Eastmans Rd, Parsippany, NJ 07054.This policy does not cover normal wear and tear that results from the use of our products. Please contact us at info@ReaShape.com
for any additional questions.